Terms of Sale and Services

These General Terms and Conditions ("GTC") apply to (i) the sale and supply of metal products ("Metal Trade") and (ii) production/manufacturing and related services ("Production") provided by Promstal GTU SIA to business customers ("Customer"). Any order, acceptance, quotation, invoice or delivery note issued by Promstal GTU SIA is subject to these GTC unless expressly agreed otherwise in writing.

1. Parties and contact

Supplier: Promstal GTU SIA ("Supplier")
Promstal GTU SIA (SIA "Promstal GTU")
Registration No.: 40203599604
VAT No.: LV40203599604
Legal address: Rīgas iela 6, Olaine, Olaines novads, LV-2114, Latvia
Manufactory: Jaunolaine / Olaine area, Latvia
Phone: +371 26575345
Email: info@promstal.eu
Sales (Metal trade): trading@promstal.eu
Production: production@promstal.eu

2. Scope and definitions

• "Products" means metal products supplied under Metal Trade (e.g., rebar, beams, sheets, tubes, profiles).
• "Services" means production/manufacturing and related works (cutting, welding, assembly, surface preparation, etc.).
• "Order" means the Customer's written order or purchase request accepted by Supplier.

3. Quotations and order acceptance

3.1 Quotations are valid for the period stated in the quotation or, if not stated, for 7 calendar days.

3.2 An Order becomes binding only after written acceptance by Supplier or issuance of an invoice/order confirmation.

3.3 If Customer provides drawings/specifications, Customer remains responsible for correctness, completeness and suitability for the intended purpose.

4. Pricing

4.1 Prices are net of VAT and other applicable taxes unless stated otherwise.

4.2 Prices may be adjusted if costs materially increase due to factors beyond Supplier's reasonable control (e.g., raw material price changes, logistics, currency fluctuations, energy costs), with notice to Customer where practicable.

5. Payment terms

5.1 Payment terms are as specified in the invoice/quotation.

5.2 If not otherwise agreed, invoices are payable within 7 days from invoice date.

5.3 Late payments accrue default interest at 0.05% per day or the maximum allowed by law, whichever is lower, plus reasonable collection costs.

6. Delivery, transfer of risk, and title

6.1 Delivery terms (Incoterms, delivery address, unloading) are as agreed in the quotation/order confirmation.

6.2 Risk transfers to Customer upon delivery to the agreed point or, if pickup, upon handover at Supplier's premises.

6.3 Title to Products remains with Supplier until full payment is received.

7. Lead times and delays

7.1 Any stated lead times are estimates unless expressly agreed as fixed deadlines in writing.

7.2 Supplier is not liable for delays caused by force majeure or Customer's actions/omissions (e.g., late approvals, inaccurate drawings, changes).

8. Inspection and acceptance

8.1 Customer must inspect Products/Services upon delivery or completion.

8.2 Visible defects or delivery shortages must be notified in writing within 2 business days of delivery; otherwise the delivery is deemed accepted.

8.3 Hidden defects must be notified in writing promptly after discovery and in any event within 14 days from delivery.

9. Warranties

9.1 Supplier warrants that Products/Services will materially conform to agreed specifications. Unless mandatory law provides otherwise, all other warranties are excluded.

9.2 Supplier does not warrant fitness for a particular purpose unless expressly agreed in writing.

10. Claims and remedies

10.1 Supplier may, at its option, repair, replace, re-perform, or issue a reasonable credit for non-conforming Products/Services.

10.2 Customer may not withhold undisputed payments due to a claim; the parties shall cooperate to resolve claims promptly.

11. Limitation of liability

11.1 Supplier is not liable for indirect, incidental or consequential losses (including lost profit, loss of business, downtime).

11.2 Supplier's total aggregate liability under any Order is limited to the net price paid for the specific Products/Services giving rise to the claim, capped at EUR 50,000, unless a different cap is agreed in writing for a specific project or mandatory law requires otherwise.

12. Compliance and safety

Customer must ensure safe unloading, site access and compliance with applicable laws and safety requirements at the delivery/installation location. Supplier may refuse delivery or stop work if unsafe conditions exist.

13. Confidentiality

Business, technical and commercial information exchanged for quotations, orders or performance is confidential and may be used only for the agreed purpose.

14. Data protection

Personal data is processed in accordance with Supplier's Privacy Policy.

15. Force majeure

Supplier is not liable for failure or delay due to events beyond reasonable control (e.g., fire, flood, war, strikes, supplier disruption, governmental actions).

16. Governing law and dispute resolution

These GTC are governed by the laws of Latvia. Disputes shall be resolved by the courts of Latvia unless the parties agree on alternative dispute resolution in writing.

17. Miscellaneous

If any provision is held invalid, the remainder remains in effect. These GTC constitute the entire terms for the relevant Order unless otherwise agreed in writing.